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Refund Policy

Goods will be replaced/exchanged under the following conditions:

  1. The product should be undamaged, unused and in the exact same condition that it was received in
  2. The parcel must be in its original product packaging including manufacturer’s containers, documentation, warranty cards, manuals, any and all accessories that came with the order
  3. No item is defaced or marked in any way, shape, or form.

If you would like any further clarification about our return & replacement policy, feel free to contact us at 92 21 3516 2131-3 or email at cs@mumuso.com.pk

MUMUSO believes in making online shopping a phenomenal experience centered on you so you can enjoy our products with an impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced.

MUMUSO Replacement Policy is valid in the following instances:

  • Delivery of an incorrect product.
  • Defected Product

Kindly fill the form below and provide all relevant details. For smooth process of your claim, please ensure all fields are correctly filled.